MOTORCADE19
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Privacy Policy

Effective 2026-04-26

Motorcade19 LLC (“Motorcade19,” “we,” “us”) respects your privacy. This policy explains what we collect when you book or inquire about chauffeured transportation, how we use it, and the choices you have.

Data Controller

The data controller responsible for personal information collected through this site and our booking platform is Motorcade19 LLC, a Michigan limited liability company with its registered office at P.O. Box 17, New Buffalo, MI 49117. For any privacy-related question, request, or complaint, contact us at admin@motorcade19llc.com. Motorcade19 LLC determines the purposes and means of processing personal data described in this Privacy Policy and is the entity accountable for that processing under applicable U.S. state privacy laws.

Information we collect

When you book or interact with our services, we collect:

  • Identity & contact: name, phone number, email address.
  • Reservation details: pickup and drop-off addresses, date and time, passenger and infant counts, occasion type, special requests, and (for airport service) airline and flight number.
  • Payment information: processed by Square. Motorcade19 does not store full card numbers; only a tokenized payment reference and the last four digits are retained for receipts and dispute resolution.
  • Account information: if you create an account, we store your email, hashed password (handled by Firebase Authentication), and saved preferences.
  • Trip telemetry: for active reservations, GPS location of the assigned vehicle is collected by dispatch for routing and safety purposes. This data is retained for 30 days after trip completion.

How we use your information

  • To provide, dispatch, and bill the service you requested.
  • To contact you about your reservation (confirmations, chauffeur details, schedule changes).
  • To comply with tax, accounting, and regulatory obligations.
  • To improve our service and resolve disputes.

Service providers

We use the following third parties to operate the service. Each is bound by their own privacy and security commitments:

  • Google Firebase — authentication, database, file storage, hosting.
  • Square, Inc. — payment processing.
  • Google Maps — geocoding and route estimation.

Sharing

We do not sell or rent your personal information. We share information only with the chauffeur assigned to your reservation (limited to what is necessary for pickup), the service providers listed above, and where required by law.

Data Retention

We retain personal information only for as long as necessary for the purposes described in this Policy. Trip and booking records — including pickup and dropoff locations, dates, vehicles assigned, payment confirmation identifiers, and invoicing data — are retained for seven (7) years following the trip date in order to satisfy IRS recordkeeping expectations and to support tax, accounting, audit, insurance, and legal-defense needs. Marketing email lists are retained until you unsubscribe, after which your address is removed from active sending and kept only on a suppression list to ensure we do not contact you again. If you delete your account, your profile information (name, login credentials, saved preferences) is removed; however, completed bookings, payment confirmations, and related financial records remain in our systems for the seven-year retention window above, because they are financial records we are required to preserve. Trip GPS telemetry is retained for 30 days after the trip ends.

Cookies

Motorcade19 uses only essential cookies. These include an authentication session cookie set by Firebase Authentication so you can stay signed in to your account, and a small preference cookie that remembers your selected language (English, Spanish, or French). We do not use advertising cookies, retargeting pixels, or third-party tracking cookies in our default configuration. You can clear cookies at any time through your browser settings; doing so will sign you out and reset your language preference but will not affect your bookings or account data stored on our servers.

Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the following rights regarding your personal information:

  • The right to know what personal information we collect, use, disclose, and retain.
  • The right to request deletion of personal information we hold about you, subject to legal exceptions such as records we must keep for tax, accounting, or fraud-prevention purposes.
  • The right to correct inaccurate personal information.
  • The right to opt out of the sale or sharing of personal information.
  • The right not to receive discriminatory treatment for exercising any of these rights.

Motorcade19 does not sell your personal information and does not share it with third parties for cross-context behavioral advertising. We are required to disclose this right regardless. To exercise any California right, email admin@motorcade19llc.com with the subject line “California Privacy Request” and we will respond within forty-five days. We may need to verify your identity before fulfilling a request.

Do Not Sell or Share My Personal Information

Motorcade19 does not sell or share personal information as those terms are defined under California law. If our practices ever change, we will provide a clearly labeled “Do Not Sell or Share My Personal Information” link on the site footer and honor any submission you make. To submit a precautionary request now, email admin@motorcade19llc.com with the subject “Do Not Sell or Share.”

Your choices

You may request access to, correction of, or deletion of your personal information by emailing admin@motorcade19llc.com. We will respond within 30 days. Note that we cannot delete records we are legally required to retain (e.g. completed-trip invoices for tax purposes).

Security

Data is transmitted over TLS and stored in Google Cloud infrastructure with access restricted to authorized personnel. No system is perfectly secure; contact us immediately if you suspect unauthorized access to your account.

Children

Our service is not directed to children under 13, and we do not knowingly collect information from them. Bookings on behalf of minors are made by an adult guardian.

Changes

We may update this policy. The effective date above will reflect the latest revision. Material changes will be communicated via the email on file.

Contact

Privacy questions: admin@motorcade19llc.com.